4.7(4,347reviews)
94%
(972) 475-7113
2100 Lakeview Parkway, Rowlett,TX75088 USA
94% recommend
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About Crash Champions #0169 Rowlett
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In operation 10 years.
The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions’ DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999. Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 575 locations in 35 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture. All Crash Champions locations back each repair with a written lifetime guarantee while also operating as a collision repair provider of choice for many of the top auto insurance companies - providing customers a seamless estimate and repair experience.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
* Holiday hours may differ.
I-Car
Reviews (4,347)
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- Newest
- Rating
3,755Customers Rated
5 Stars
72.4% Complete
(3146)
4 Stars
8.1% Complete
(351)
3 Stars
2% Complete
(87)
2 Stars
1.5% Complete
(64)
1 Star
0.6% Complete
(28)
< 1 Star
1.8% Complete
(79)
James (Honda owner)reviewed 4/24/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Laryn (Kia owner)reviewed 4/24/24
My Experience - 5.0/5.0 -
Everyone involved was excellent! This could not have been an easier process. THANK YOU to the whole crash champions team!!
Maria (Ford owner)reviewed 4/24/24
Wilbur (GMC owner)reviewed 4/24/24
My Experience - 5.0/5.0
Marlene (Hyundai owner)reviewed 4/22/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I didn’t get the email estimate for almost 1 week, though it was promised the same day I had it done.
Kept me Informed?
Yes
Ready on Time?
Yes
Isaias (Toyota owner)reviewed 4/22/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
William (Ford owner)reviewed 4/22/24
My Experience - 5.0/5.0 -
After the repair was completed, our vehicle looked like it came off the showroom floor. Great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good work and very easy to communicate with! I have already referred a friend!
Kept me Informed?
Yes
Ready on Time?
Yes
Randy (Honda owner)reviewed 4/22/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
James (Chevrolet owner)reviewed 4/21/24
My Experience - 0.0/5.0 -
Money and battery pack was missing. Talked to the mgr. He said they weren’t responsible and don’t steal and told me he’d get back with me. Will be contacting Allstate and letting them know. Not sure why things would have been moved around in my backseat since the repairs were to the front right fender.
Likely to Recommend - 0.5/5.0 -
See previous comments.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
See comments.
Kept me Informed?
Yes
Ready on Time?
Yes
Jesus (Toyota owner)reviewed 4/21/24
My Experience - 5.0/5.0 -
Everything was great and the representative eatan was there for ous for anything about are car was berry helpful thank you for everything the you did
Barbara (Hyundai owner)reviewed 4/20/24
My Experience - 5.0/5.0 -
My Service Repair Representative Chuck was the best. He kept me apprised of the schedule repairs and when I could expect to pick up my car. The repairs done on my Hyundai Sonata were done first class all the way! I’m super pleased. Everyone at the Rowlett, Texas Crash Champions were very friendly and accommodating. Excellent Customer Service is hard to come by nowadays, but Crash Champions deserves an A+, especially Chuck! Thanks a million. Sincerely, Barbara
Jonathan (Honda owner)reviewed 4/18/24
My Experience - 5.0/5.0 -
Ethan and team were awesome in keeping me updated day-to-day. From the texts to the phone calls, I genuinely appreciated being kept in the loop. Also, everyone was just super nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looooved Ethan!
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Kevin (Ford owner)reviewed 4/18/24
Likely to Recommend - 5.0/5.0 -
I would Highly recommend this location to anyone needing their services. We did not have any contact with the other advisors but Ethan was very attentive and Profesional.
Repair Quality - 5.0/5.0 -
Ethan was our service advisor and was Very professional and courteous throughout our whole claim process.
Customer Service - 5.0/5.0 -
Ethan was our service advisor. We were totally satisfied with his professional and efficient service.
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Larry (Toyota owner)reviewed 4/18/24
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
To many estimates of completion that were not met.I suggest when you Know it will be finished, inform the customer it will be two days longer, when finished sooner both are happy.The customer because it was finished sooner that estimated. And you because you have a happy customer.Just my opinion
Customer Service - 4.0/5.0 -
Answer
Returned Clean
Kept me Informed?
No
Ready on Time?
No
Lorene (Toyota owner)reviewed 4/18/24
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
The best 😊
Customer Service - 5.0/5.0 -
Great 😊
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Jim (Toyota owner)reviewed 4/18/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and kept me updated along the way. Will definitely recommend.
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Jana (GMC owner)reviewed 4/17/24
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have recommended you to a friend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Darrell (Chevrolet owner)reviewed 4/16/24
My Experience - 5.0/5.0
John (Toyota owner)reviewed 4/15/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Dawn (Ford owner)reviewed 4/15/24
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Topof reviews
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Real reviews from real customers
Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop.
These real customers rate and review an auto body shop based on a number of factors affecting their experience.
Did You Know?
Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.
